Weekend Reception and Ticketing Officer

Salary: £1,161 per month

The Institut français is recruiting a Reception and Ticketing Officer for its Cultural Centre, part-time on weekends, at 17 Queensberry Place, South Kensington, London.

About Institut français

Comprising a language centre and a cultural centre (with 2 cinemas and 2 libraries), the French Institute of the United Kingdom in London promotes French culture and language, and encourages exchanges between France and the United Kingdom. Throughout the year, it offers French language courses, film screenings, concerts, debates, youth activities and numerous festivals, as well as a range of off-site activities.

Responsibilities

• To welcome, guide and provide information to users and callers;
• Represent the institution’s image, promote its activities and sell its cultural offering.
• Managing ticket sales, memberships and the collection of fees for the use of spaces.
• Contributing to the surveillance and security of the building
• Participating in the management of general affairs (registering visitors and deliveries, reporting maintenance requirements).

Professional skills

• Professional experience in reception and/or sales desirable
• Communication, listening and mediation skills
• Public and telephone reception techniques
• Conflict management techniques
• Sales skills
• Organisational skills and thoroughness, compliance with procedures
• Ability to anticipate and be accountable
• Reacting appropriately to unforeseen situations
• Knowledge of regulations governing establishments open to the public appreciated
• Ability to use IT and office tools (OSCAR ticketing software)

Personal skills:

• Excellent presentation skills
• Punctuality, flexible working hours
• Sense of service, autonomy, discretion
• Dynamism and team spirit
• Ability to manage stressful situations and regulate tension
• Adaptability to people from different cultures

Key details

• Part-time job (17.5 hours per week) on Fridays, Saturdays and Sundays (2 positions available with a rotating schedule)
• Gross monthly salary: £ 1161
• Transport allowance
• Annual leave: 18 days

Only applications from:

• resident in the UK (pre-settled or settled status or present in the UK before 01/01/2021) OR
• British nationals OR
• Franco-British nationals.

Applications

Cover letter and CV in French and/or English to be sent to: vanessa.fines@institut-francais.org.uk

The closing date for this position is 23/08/2024 at 23:59