Visitor Services Supervisor

Salary: £23,933

Rich Mix is looking for a new Visitor Services Supervisor to support the Duty Manager by working in the bars, box office and venue spaces.

The successful candidate will be skilled at inspiring the visitor services and box office teams to deliver an excellent customer experience to all Rich Mix’s visitors, and ensuring events run smoothly. This is an excellent opportunity for someone looking to build a career in operations, customer service or venue management.

Role details:

• Full-time
• Permanent
• Shift patterns may change week-on-week and will include weekend and evening work.

Role responsibilities:

• Customer Service
• Staff supervision
• Bar management
• Health & safety
• Cinema oversight
• General responsibilities
• For a full responsibilities list, see the job description via Rich Mix’s website.

Person specifications:

Essential skills, knowledge and experience

• Demonstrable aptitude for supervising staff.
• Demonstrable aptitude for delivering excellent customer service.
• Experience of cash handling.
• Experience of working in a busy bar environment.
• Ability to exercise good judgement and a strong eye for detail.
• Confident in giving and receiving performance feedback and willing to learn.
• Motivated and driven, with enthusiasm for sales and revenue generation.
• Ability to take ownership of a task and prioritise workload effectively.
• Strong numeracy, IT, and communication skills.
• Proven ability to make decisions and perform well under pressure.
• A positive and flexible attitude with the ability to work independently and take initiative, and to work as part of a team.
• An interest in venue operations.
• An understanding of the importance of diversity and inclusion in the workplace.
• An understanding of the importance of working in an environmentally sustainable way.
• An interest in Rich Mix’s programme and the charity/arts sector in general.

Desirable skills, knowledge and experience

• A valid First Aid certificate.
• A valid Food and Safety Hygiene Level 2 certificate.
• Previous experience in running corporate events.
• Previous experience of using Artifax event management software.
• Previous experience using Spektrix ticketing system.

How to apply:

Applications should be submitted via Rich Mix’s job portal.

The online application includes an Equal Opportunities Monitoring Form. This information will be kept confidential (and will not be shared with the hiring panel) and will be used in the progress towards widening diversity among our workforce.

Interviews will take place the week commencing 2 December

The closing date for this position is 22/11/2024 at 12:00