Tenant Services Manager

Salary: £24,000 per annum

Showroom Workstation is looking for a Tenant Services Manager to join their team.

About Showroom Workstation

Showroom Workstation is an independent organisation and charity where ideas, initiative and enthusiasm are encouraged. The building is located at the gateway to Sheffield city centre in a converted 1930s Art Deco car showroom and is home to Sheffield’s only media arts complex. Operating one of the UK’s largest independent cinemas, the venue also includes a popular café bar, conference and events facilities, and creative industries managed workspace.

About the role

Showroom Workstation has a stimulating, permanent full-time opportunity for an experienced Tenant Services Manager. The successful applicant will play a key role in the day-to-day management of the Workstation Tenant Services team and will provide support to the Workstation Manager.

We have a team of Tenant Services Coordinators (TSC) who are jointly responsible for ensuring that all tenants and visitors to the Workstation receive the highest level of customer care possible and that the services we offer are exemplary. Our team are welcoming and friendly and provide a knowledgeable and helpful first impression to all visitors on arrival.

The position of Tenant Services Manager will carry out the same core tasks and responsibilities as the TSC but will have heightened responsibility of taking ownership of the tenant services and line managing the team, ensuring they operate in a friendly, effective, and proactive way. The post holder will also support the Workstation Manager. On a standard week this post will spend 3 days on reception and 2 days in the office.

We have our own in-house cleaning team, who clean the common areas of the building, the cinema and bar, and also provide a cleaning service to our tenants. The Tenant Services Manager will also be responsible for the day-to-day management of our cleaning staff, ensuring high levels of cleaning standards across the building.

Hours: 37 hours per week.
Shifts: 8am – 4pm or 10am – 6pm, on a fair rota basis, while covering reception.

Staff benefits include:

• Free tickets to the cinema
• Discounts on food and drink at Showroom’s Café Bar
• Cycle to work scheme

Applications

We are proud to be recognised as Investors in Diversity* and have in place a positive action plan to increase the diversity of our workforce. We therefore particularly encourage applications from people from Black, Asian, and Minority Ethnic diverse backgrounds and other diverse communities.

To apply, please follow our process by completing our application form, which is contained within our job pack. To ensure our selection process gives fair consideration to all applicants please be aware that we do not shortlist from CVs and we will remove any that are received with applications.

A job pack can also be requested by contacting our reception team on reception@showroomworkstation.org.uk or calling 0114 279 6511, or one in person from our Workstation reception team (open 8am-6pm, Monday to Friday).

Interviews will take place on: Thursday 7 September 2023

Please return your completed application by email to: reception@showroomworkstation.org.uk or by mail or in person to: Recruitment, Showroom Workstation, 15 Paternoster Row, Sheffield, S1 2BX

*https://nationalcentrefordiversity.com/diversity-accreditations/investors-in-diversity/

The closing date for this position is 04/09/2023 at 11:00