Front of House Manager

Salary: £30,948 - £35,492 per annum

Join the vibrant team at QFT, the heart of cinematic culture at Queen’s University Belfast.

Queen’s University Belfast seeking an enthusiastic and dedicated Front of House Manager (FoH) to elevate the client experience, ensure the highest level of customer service and provide a seamless and enjoyable experience for patrons.

You will manage the day-to-day aspects of Queen’s Film Theatre operations and delivery of the public programme as well as a small Front of House team ensuring it is run in an efficient and high-quality manner within current legislative and procedural guidelines.

You will work on a business responsive seven-day rota on campus and be flexible to work days, evenings, weekends and public holidays. This irregular pattern will vary depending on business requirements. In recognition of the flexibility required, a shift premium of 18% is paid in addition to the salary.

Person specification

If you’re passionate about film, thrive in a fast-paced environment, and excel in operational management, this is your opportunity to make a mark in the vibrant world of cinema. Apply now to be a part of a passionate team and contribute to the magic of QFT.

Essential criteria:

• Academic and/or vocational qualifications i.e. NVQ Level 3, A levels in relevant subject (or equivalent GCSE), or substantial relevant experience in a similar environment working at the required level
• Experience in supervisory or management role within the hospitality, theatre, cinema, or customer service environment
• Experience of producing staff rotas
• Experience of providing excellent customer service
• Strong IT experience including bespoke and MS packages in a work environment

Key details:

• Job ref: 24/112209
• Salary: £30,948 – £35,492 per annum+ 18% Shift
• Duration: Permanent
• Hours: Full Time

To be successful at shortlisting stage, please ensure you clearly evidence in your application how you meet the essential and, where applicable, desirable criteria listed in the Candidate Information.

What QUB offers:

Beyond a competitive salary, the University offers an attractive benefits package including a holiday entitlement of up to 8.4 weeks a year, pension schemes and development opportunities.

QUB support staff wellbeing with flexible working options, work-life balance initiatives and support for physical and mental health. More information.

Queen’s University is committed to promoting equality of opportunity to all. The University subscribes to Equality Charter Marks such as the Diversity Charter Mark NI and Athena Swan and has established staff networks such as iRise (Black, Asian, Minority Ethnic and International Staff Network) and PRISM (LGBTQ+) to help progress equality. More information.

More information & apply

To download the full Candidate Information document and apply online, visit the QUB website.

The closing date for this position is 30/09/2024 at 12:00