Bookings Team Executive (Into Film Festival)

Salary: £23,000 - £25,000

Into Film is looking for a Bookings Team Executive to provide support for the Into Film Festival.

About Into Film

Into Film is the UK’s leading charity for film in education. We provide screen industry careers information and advice, support and inspire young filmmakers, and bring the power of moving image storytelling into classroom teaching. We work hard to live and breathe our values and strive to be an impactful, inclusive and inspirational organisation. We are fully committed to providing an inclusive, active listening culture that respects difference, in which staff are happy and proud to create a programme for the diverse society we work with.

Into Film operates a hybrid working policy with offices in London, Cardiff, Belfast, Edinburgh and Salford. We are open to flexible working and offer staff a health plan.

About the Into Film Festival

The Festival’s core objective is audience development, driving young people into cinemas at a time when their social habits are forming. As the biggest free film festival for young people in the world, the Festival provides an invaluable opportunity to showcase the benefits of watching film on the big screen while introducing young people to films and / or cinemas that they may not be familiar with. With 2,500 free screenings, many linked to topical themes or subjects in the curriculum, the 2023 programme (60 films across 500 UK exhibition venues and some key events), seeks to actively involve 300,000 5-19 year-olds and teachers from all backgrounds and corners of the UK.

Role Summary

The main function of the bookings team is to provide high quality customer service for the Into Film Festival. Initially this will be receiving calls, processing bookings and liaising with educators on email and on the phone. There will then be a need to make outbound calls to drive bookings, speak to attending teachers and liaise with cinemas to ensure the festival runs smoothly. This is an exciting, front-line, varied role requiring high level communication skills and a solution-focused attitude. It is an opportunity to develop customer service and CRM/ Salesforce skills and work for the world’s largest film festival for young people.

Main Responsibilities:

• To be the first point of contact for public Festival enquiries. Answering calls, processing bookings and problem-solving.
• Liaising with the Festival team to ensure all enquiries and issues are resolved.
• Updating the daily incident log (excel) – this is used for tracking all enquiries/issues from cinemas.
• Liaising with exhibitors as and when required and as directed
• General support in relation to all aspects concerning the Festival

General Responsibilities:

• Commitment to quality internally and in all dealings with the public, members, teachers, children and young people, partners, funders, supporters etc.
• Contribute to long term planning to ensure growth in line with demand and resources
• Contribute to the regular monitoring and evaluation of the Into Film’s work
• Commitment to equality of opportunity in line with Into Film’s Equal Opportunities Policy
• Any other reasonable duties assigned by Into Film

Person Specification:

Minimum Requirements:

• Experience of a customer service role
• Excellent communication skills
• Ability to communicate ideas persuasively
• Strong organisational ability
• Used to working under pressure with public enquiries
• Experience of using Teams
• Experience of using CRM
• Experience of talking to teachers/ schools
• Understanding of the Education sector

All employees regularly working with children and member data are required to undertake and maintain enhanced DBS clearance (and/or Access NI check or Disclosure Scotland check, depending on working location), acquired at Into Film’s expense; employment is dependent upon this.

How to apply

Please apply via our website.

At Into Film, we use Applied for our recruitment. Applied aims to overcome unconscious bias in recruiting. Instead of using your CV, we’ll be asking you to answer questions to test skills needed for the role. The responses are then anonymised, and reviewed in a random order by members of our team. Find out more information here.

The Applied platform also asks some demographic questions before you start your application. We at Into Film never see the responses to these demographic questions with your application. We only see summary statistics to help us check if our candidate pool is balanced and if everyone has an equal chance to get hired irrespective of their background. If you prefer, you can easily opt out of answering these questions.

This is a Fixed Term contract with effect from 29th August until 24th November (13 weeks).

The closing date for this position is 01/08/2023 at 10:00